Privacy Policy

Last updated: October 2026

The Celtic Way respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store and manage personal information when you visit our website, register your interest in our tours, attend an information session, complete an online form, communicate with us, or use our services.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • Your name

  • Email address

  • Phone number

  • Location

  • Travel interests and preferences

  • Preferred travel dates or tours

  • Information about your interest in Ireland, Scotland, Wales or other destinations we offer

  • Information relating to your family history, ancestry or genealogy where you choose to provide it

  • Information submitted when registering for an online information session, event or tour

  • Enquiries, feedback or other information you provide when communicating with us

We may also collect limited technical information when you use our website, such as your browser type, device information, IP address and website activity through cookies, analytics and similar technologies.

2. How We Collect Your Information

We may collect personal information when you:

  • Complete a form on our website

  • Submit an enquiry through Facebook, Instagram or another social media platform

  • Register for an online information session or event

  • Register your interest in one of our tours

  • Make a booking or request further information

  • Subscribe to our emails or newsletters

  • Contact us by email, phone, social media or another communication channel

  • Interact with our website or online advertising

Where you submit your details through a third-party platform, such as Meta (Facebook or Instagram), your information may also be handled in accordance with that platform's own privacy policy.

3. How We Use Your Information

We may use your personal information to:

  • Respond to your enquiries

  • Provide information about our tours, itineraries and travel experiences

  • Register you for online information sessions or events

  • Provide family-history, genealogy or travel-related information and resources

  • Understand your travel interests and preferences

  • Manage tour registrations and bookings

  • Communicate important information relating to a tour or service

  • Send newsletters, updates, information about upcoming tours and other relevant communications where permitted

  • Improve our website, marketing, tours and customer experience

  • Measure the effectiveness of our advertising and marketing activities

  • Meet our legal, administrative and operational obligations

4. Marketing Communications

If you register your interest, attend an information session, subscribe to our communications or otherwise consent to receive updates, we may contact you with relevant information about The Celtic Way, including upcoming tours, events, information sessions and family-history resources.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in our emails or by contacting us directly.

5. Family History and Genealogy Information

As part of our heritage and genealogy services, you may choose to provide information about your family history, ancestors or family connections.

We will only use this information for purposes connected with your enquiry, genealogy research, heritage experience or other services you have requested.

We encourage you to avoid providing unnecessary personal information about living family members unless you have permission to do so.

6. How We Store and Protect Your Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Your information may be stored using trusted third-party systems and service providers that assist us with website hosting, email communications, customer management, tour management, analytics, advertising and other business operations.

7. Sharing Your Information

We do not sell your personal information.

We may share information with trusted service providers where reasonably necessary to operate our business or provide our services. This may include providers that assist us with:

  • Tour and booking management

  • Email and customer communications

  • Analytics and advertising

  • Genealogy or family-history services

  • Travel arrangements and tour operations

We may also disclose information where required or authorised by law.

8. Social Media and Online Advertising

The Celtic Way may use platforms such as Facebook and Instagram to advertise our tours, information sessions and services.

If you submit your details through an advertisement or Instant Form, the information you provide may be shared with The Celtic Way so that we can respond to your enquiry, provide the information or resources you requested, and communicate with you about relevant services.

These platforms may separately collect and process information according to their own privacy policies.

9. Cookies and Website Analytics

Our website may use cookies and similar technologies to understand how visitors interact with our website, improve website performance and support advertising and analytics.

You may be able to manage or disable cookies through your browser settings.

10. Accessing or Correcting Your Information

You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.

We will take reasonable steps to respond to your request in accordance with applicable privacy requirements.

11. Third-Party Websites

Our website and communications may contain links to third-party websites or services.

The Celtic Way is not responsible for the privacy practices of third-party websites, and we encourage you to review their privacy policies before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices or legal obligations.

The latest version will be published on our website.

13. Contact Us

If you have any questions about this Privacy Policy, how we handle your personal information, or would like to request access to or correction of your information, please contact:

The Celtic Way
Email: info@thecelticway.com.au